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Call Status Tracking

The room_name returned by /call/outbound or /web_call/get_token is your unique identifier for the call.

Room Name Format

{assistant_id}_{unique_suffix}

Example: 550e8400-e29b-41d4-a716-446655440000_abc123def456

How to Track a Call

Configure assistant_end_call_url on the assistant. When a call reaches a terminal state, the platform POSTs the full call record (status, transcripts, duration) to that URL.

See End Call Webhook for the complete payload contract.

Option 2 — Query Call Logs

Use GET /assistant/call-logs/{assistant_id} to look up past and current call records.

curl -X GET "https://api-livekit-vyom.indusnettechnologies.com/assistant/call-logs/ASSISTANT_ID?limit=10" \
  -H "Authorization: Bearer YOUR_API_KEY"

Filter by room name to retrieve a specific call:

curl -X GET "https://api-livekit-vyom.indusnettechnologies.com/assistant/call-logs/ASSISTANT_ID" \
  -H "Authorization: Bearer YOUR_API_KEY"

Then match the desired room_name in the returned logs array.

Full query parameters (pagination, date range, sort) are documented in Call Logs.

Call Status Values

Status Meaning
initiated Call setup started
answered Call was answered and media path is ready
completed Call ended after an active session
busy Callee line was busy
no_answer Callee did not answer in time
rejected Call was explicitly rejected
cancelled Setup cancelled before answer
unreachable Destination number unreachable
timeout Setup timed out
failed Generic setup or runtime failure

Exotel async calls

For Exotel outbound calls (202 Accepted), the call record starts as initiated. The terminal status (completed, busy, no_answer, etc.) is set only after the bridge resolves the outcome. Use the webhook or poll call logs to detect the final state.