Calls by Service

Overview

Returns call count and duration metrics grouped by telephony service (exotel, twilio, or web).

Endpoint

• URL: /analytics/calls/by-service
• Method: GET
• Authentication: Required

Request

Query Parameters

Parameter	Type	Required	Default	Description
start_date	datetime	No	30 days ago	ISO 8601 start of range.
end_date	datetime	No	Now	ISO 8601 end of range.

Response Schema

Field	Type	Description
success	boolean	Operation status.
message	string	Result message.
data.services	array	List of per-service metrics.
data.services[].service	string	Service name: exotel, twilio, web, or unknown.
data.services[].total_calls	integer	Total calls via this service.
data.services[].total_duration_minutes	float	Total duration in minutes.
data.services[].total_duration_hours	float	Total duration in hours.

HTTP Status Codes

Code	Description
200	Data returned successfully.
401	Unauthorized (invalid or missing API key).
500	Internal server error.

Example Request

curl -X GET "https://api-livekit-vyom.indusnettechnologies.com/analytics/calls/by-service" \
  -H "Authorization: Bearer YOUR_API_KEY"

Example Response

{
  "success": true,
  "message": "Calls by service fetched successfully",
  "data": {
    "services": [
      {
        "service": "exotel",
        "total_calls": 180,
        "total_duration_minutes": 810.00,
        "total_duration_hours": 13.50
      },
      {
        "service": "twilio",
        "total_calls": 120,
        "total_duration_minutes": 540.00,
        "total_duration_hours": 9.00
      },
      {
        "service": "web",
        "total_calls": 42,
        "total_duration_minutes": 170.75,
        "total_duration_hours": 2.85
      }
    ]
  }
}

Notes

• Results are sorted by total duration in descending order.
• Calls created before service tracking was added may appear as unknown.